Customer Service Advisor

HR GO Recruitment; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Cash health plan

Virtual GP access

Employee Assistance Programme (EAP)

PerkBox discounts

Discounts with local businesses

Free on-site parking

Full training provided

Job summary

HR GO Recruitment is seeking a Customer Service Assistant for a busy heritage attraction in York. The role is part-time with weekend shifts, offering £13.45 per hour and weekly pay.

You will welcome visitors, handle enquiries, support events and assist with accessibility needs to ensure a memorable experience for guests from around the world. Full training is provided, with optional benefits such as a cash health plan, Virtual GP, EAP and local discounts.

Qualifications

• Experience in a customer-facing role.
• Friendly, confident and approachable.
• Positive, proactive and able to remain calm under pressure.
• Strong team player with a flexible approach.
• Experience with hospitality, tourism, retail, leisure or visitor attraction.

Responsibilities

• Welcoming visitors and providing a friendly, professional first impression.
• Assisting with visitor enquiries, ticketing, events and activities.
• Supporting visitor experiences throughout the attraction.
• Managing visitor flow and queues during busy periods.
• Promoting visitor services, events and experiences.
• Delivering exceptional customer service.
• Supporting visitors with accessibility requirements and individual needs.
• Maintaining clean, safe and accessible public areas.
• Identifying and reporting health, safety or security concerns.
• Assisting with emergency procedures and evacuations when required.
• Providing first aid support following training.

Skills

Customer-facing

Friendly & approachable

Team player

Calm under pressure

Microsoft Office

Tools

Ticketing system

Till system

Job description

Customer Service Assistant | £13.45 per Hour | Part-Time | Immediate Start

Are you passionate about delivering exceptional customer service? Do you enjoy meeting people from around the world and working in a unique historic setting?

HR GO Recruitment is recruiting for enthusiastic and friendlyCustomer Service Assistants to join the Visitor Experience Team at one of York's most popular heritage attractions for the busy summer season.

This is a fantastic opportunity to work in a unique environment, welcoming visitors, supporting memorable experiences, and helping create a positive and lasting impression for guests from across the globe.

• £13.45 per hour
• Weekly pay
• Part-time hours
• Cash health plan
• Virtual GP access
• Employee Assistance Programme (EAP)
• PerkBox discounts platform
• Discounts with selected local businesses
• Free on-site parking (subject to availability)
• Full training provided

Working Hours

• Part-time position
• Typically 3 to 5 shifts per week
• Average shift length of 5 hours
• Day shifts between the hours of 9:15am and 5:00pm
• Weekend working required on a rota basis
• Occasional evening work may be required to support events

The Role

As a Customer Service Assistant, you'll play a key role in ensuring every visitor enjoys a safe, welcoming and memorable experience.

Key Responsibilities:

• Welcoming visitors and providing a friendly, professional first impression
• Assisting with visitor enquiries, ticketing, events and activities
• Supporting visitor experiences throughout the attraction
• Managing visitor flow and queues during busy periods
• Promoting visitor services, events and experiences
• Delivering exceptional customer service
• Supporting visitors with accessibility requirements and individual needs
• Maintaining clean, safe and accessible public areas
• Identifying and reporting health, safety or security concerns
• Assisting with emergency procedures and evacuations when required
• Providing first aid support following training
• Working collaboratively with colleagues across the organisation

About You

We're looking for someone who is:

• Experienced in a customer-facing role
• Friendly, confident and approachable
• Comfortable engaging with people of all ages and backgrounds
• Positive, proactive and able to remain calm under pressure
• A strong team player with a flexible approach
• Aware of health and safety responsibilities
• Comfortable using computer systems and Microsoft Office applications
• Hospitality, tourism, retail, leisure or visitor attraction experience
• Till or ticketing system experience
• Additional language skills
• An interest in history, heritage, architecture or tourism
• Experience supporting events or public-facing activities

Please Note

This role will involve:

• Standing for extended periods
• Working both indoors and outdoors
• Accessing all public areas of the attraction, including heights and confined spaces
• Participating in duties involving climbing steps (full training provided)
• Working during weekends and peak visitor periods

Apply Today

If you're passionate about people, customer service and creating memorable visitor experiences, we'd love to hear from you.