Events & Hospitality Operations Administrator

Different Technologies Pty Ltd.; York and North Yorkshire; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

30 days holidays pro-rata

Birthday day off

Pension scheme

Volunteering leave

Employee assistance programme

Job summary

STEM Learning in York is seeking a part-time Events & Hospitality Operations Administrator to support events, courses and hospitality services at the National STEM Learning Centre. The role is 25 hours per week, fixed-term for four months, on-site with occasional evenings/weekends as required.

You will prepare spaces, deliver hospitality, manage public areas during events, and reset spaces after events in collaboration with the Events & Hospitality Lead.

Qualifications

• Candidate must have GCSE Mathematics and English at Grade A-C or equivalent.

Responsibilities

• Prepare, clean and reset event spaces to a consistently high standard.
• Follow event schedules, instructions and safety procedures accurately.
• Provide excellent customer service and professional communication with internal and external customers.
• Assist with delivering hospitality and maintaining clean, welcoming public areas during events.
• Complete setup, on-site support, and post-event clean-down and space reset.

Job description

Events & Hospitality Operations Administrator

Salary: £24,525-£26,500, pro-rata, dependent on experience

This is a part-time, fixed-term for four months, working 25 hours per week. The typical working pattern is Monday to Friday 09:30-14:30.

The Role

We are looking for an Events & Hospitality Operations Administrator to provide practical, hands-on support for events, courses and hospitality services at our York site. You will help prepare and set up event spaces, deliver hospitality, maintain clean and welcoming public areas during events, and complete the clean-down and reset of spaces afterwards.

Working closely with the Events & Hospitality Lead and wider teams, you will use event schedules and function sheets to help ensure that internal and external customers receive a professional, responsive and positive experience.

Please note, this role is on-site and requires flexibility in working hours to match the events we host in the Centre, including possible evenings and weekends.

Our Ideal Candidate

Candidates will demonstrate our values: Sustainable - Innovative - Proactive

You will bring a practical, dependable and customer-focused approach, with strong attention to detail and the ability to manage a varied workload. You will be comfortable working independently, using initiative and contributing positively as part of a team.

We are looking for someone with:

• GCSE Mathematics and English at Grade A-C, or equivalent education, qualification or experience.
• The ability to prepare, clean and reset event spaces to a consistently high standard.
• The ability to follow event schedules, instructions, checklists and safety procedures accurately.
• Excellent customer service and communication skills, with confidence interacting professionally with internal and external customers.
• Competent IT skills and a willingness to learn relevant in-house systems and technologies.
• A flexible approach, including willingness to support occasional early morning, evening and weekend events by prior arrangement.
• The ability to undertake the physical aspects of the role safely, including prolonged standing, regular movement between spaces and safe handling of furniture, equipment and supplies. Reasonable adjustments will be considered where appropriate.

The following would be desirable:

• Experience in event operations, hospitality, catering, cleaning, facilities or a similar customer-facing environment.
• Level 2 Food Safety and Hygiene certification. Training will be provided if this is not already held.
• Knowledge of safe cleaning practices and COSHH requirements. Relevant training will be provided.
• An appreciation of the education, events or visitor services sector.

About Us

STEM Learning's vision is 'improving lives through STEM education' by empowering young people with the skills and knowledge to thrive through effective teaching and learning. To achieve this, STEM Learning provides a range of support which includes subject-specific professional development for teachers and other educators, quality assured resources, STEM Ambassadors programme, and a suite of enhancement and enrichment activities.

This role contributes to that vision by helping ensure that the National STEM Learning Centre provides a safe, efficient and welcoming environment for the events, courses and hospitality services that support our customers, partners and colleagues.

Take a look inside the National STEM Learning Centre in York to see our facilities.

Our Benefits

• 30 days holidays plus bank holidays, pro-rata
• An additional day off on your birthday
• Access to an attractive pension scheme
• Up to 3 paid volunteering leave days per year
• A comprehensive employee assistance programme

Next Steps

There is no closing date for this appointment; applications will be reviewed on an ongoing basis. Early applications are recommended!

STEM Learning strives to be diverse and inclusive - a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.

We foster a culture where every employee's voice is respected and valued.