Visitor Experience and Events Assistant

Applefields School; Harrogate; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Wellbeing plan

Local government pension scheme

Job summary

The Mercer Art Gallery and Royal Pump Rooms in Harrogate are seeking friendly staff to join the visitor experience and events team. You will welcome visitors, provide information, and help deliver a range of events across museums and heritage sites.

Roles may include front-of-house, box office, retail and event setup, with duties across venues and activities. Weekend work is required with a weekend allowance as applicable.

Qualifications

• Friendly front of house experience preferred.
• Ability to welcome visitors and provide information about venues and events.
• Ability to work evenings and weekends when required.

Responsibilities

• Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events.
• Process retail and box office sales.
• Support the delivery of events, performances, workshops and private hire bookings.
• Set up rooms, seating and equipment for events.
• Assist with bar operations and hospitality services.
• Maintain high standards of cleanliness, presentation and safety across venues.
• Support visitor engagement activities for audiences of all ages.
• Help ensure buildings, collections and visitors remain safe and secure.

Skills

Customer service

Hospitality

Visitor assistance

Tools

Cash handling

Job description

Location: Harrogate and Knaresborough, North Yorkshire

Do you have a passion for culture, heritage, events and delivering outstanding customer service? We are looking for enthusiastic individuals to join our friendly, supportive, and customer focused team at The Mercer Art Gallery and Royal Pump Rooms in Harrogate, Knaresborough Castle and Courtyard Museum Knaresborough.

This is an exciting opportunity to play a key role in welcoming visitors, supporting events and helping to create exceptional experiences across some of North Yorkshire's most valued cultural attractions, including museums, galleries, performance spaces and heritage sites.

We are looking for friendly front of house staff able to work flexibly including evenings and weekends, in a variety of capacities across the building and its activities, such as visitor services, box office, events and building support. If you are looking for a flexible role and are interested in joining a close knit, friendly and supportive team within an interesting and varied environment, we want to hear from you.

About the role

As a Visitor Experience and Event Assistant, you'll be at the heart of our visitor offer, helping people enjoy everything our venues have to offer.

Duties and responsibilities:

Provide a professional visitor experience, welcoming visitors and providing information about venues, exhibitions and events
Process retail and box office sales

• Support the delivery of events, performances, workshops and private hire bookings


• Assist with setting up rooms, seating and equipment for events


• Assist with bar operations and hospitality services


• Maintain high standards of cleanliness, presentation and safety across our venues


• Support visitor engagement activities for audiences of all ages


• Help to ensure our buildings, collections and visitors remain safe and secure

The role offers a fantastic opportunity to work across a range of cultural activities while contributing to the success of North Yorkshire's museums, galleries, heritage sites and event spaces.

Weekend Working - You will be required to undertake occasional weekend working for which you will receive an allowance of£30 per weekend shift worked in addition to your hourly rate, if you have worked over 6 hrs. This is paid on a claim basis, via the payroll system.

What we can offer you

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• As a casual worker, you'll receive your holiday pay automatically each month


• Pension: save for your retirement with our generous local government pension scheme


• Salary sacrifice, employee cash back and discounts schemes


• Learning, development and career advancement opportunities


• Health Assured – confidential help and support for your wellbeing

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.