Visitor Experience Assistant - 6 posts

University of Oxford; Oxford; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Pension scheme

38 days annual leave

Childcare services

Family leave schemes

Cycle loan scheme

Season-ticket travel loans

Job summary

University of Oxford invites applications for a Visitor Experience Assistant. This part-time role supports a warm, inclusive visitor journey, engaging with people of all ages and backgrounds and helping visitors enjoy the museum's collections and activities.

You will work on a daily rota, including weekends and Tuesdays, with training and opportunities to contribute to fundraising and public programmes. A strong customer-service mindset and teamwork are essential for success.

Qualifications

• Experience delivering excellent customer service.
• Confident team player in a fast-paced environment.
• Strong interpersonal skills and proactive problem solving.
• Attention to detail and interest in museums and culture.

Responsibilities

• Welcome and assist visitors to the museum, ensuring a warm and inclusive experience.
• Engage visitors with the collections and activities to enrich their visit.
• Support donor engagement, Gift Aid, and memberships where appropriate.
• Assist with safety, security procedures and emergency evacuations as required.

Skills

Customer service

Teamwork

Interpersonal skills

Attention to detail

Job description

As a Visitor Experience Assistant, you will help deliver a warm, inclusive and world-class visitor experience, engaging with people of all ages and backgrounds and helping them to make the most of their visit. You will work as part of a dynamic team on a daily rota, welcoming and inspiring visitors, engaging them with the collections and activities, and helping to keep visitors and collections safe. You will contribute to the Museum's financial sustainability by encouraging donations, Gift Aid and membership, raising awareness of the public programme, and providing excellent customer service. You will also work with security teams, support safe evacuation during an emergency, and take part in Tuesday training sessions. These are permanent, part-time posts. The following posts are available:

• 35 hours per week / 0.9589 FTE (2 posts)
• 28 hours per week / 0.7671 FTE (1 post)
• 21 hours per week / 0.5753 FTE (3 posts)

All patterns include working one weekend day per week. All patterns require working on a Tuesday., Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].

You will have experience of, and a passion for, delivering excellent customer service. You will be a confident team player who thrives in a busy, fast-paced environment, with strong interpersonal skills and a proactive approach to problem solving. You will have excellent attention to detail, a passion for museums and cultural venues, and an awareness of the importance of health, safety and security for people and collections in a public-facing environment.

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans