Visitor Engagement and Operations Manager

Tate; City of Westminster; On-site; GBP 32,000 - 52,000; Full time

Job summary

Tate is seeking a Duty Manager to lead front-of-house teams across its world-class galleries. You will act as Duty Manager on a rota across Tate Modern and Tate Britain, ensuring smooth, safe operation and a high standard of guest experience.

The role requires extensive management experience in visitor-facing environments, a strong customer service ethos, and a proven ability to coordinate incident responses while upholding Tate's values.

Qualifications

• Experience managing teams in a busy front-of-house environment.
• Strong customer service focus with safety awareness.
• Ability to act as Duty Manager across sites.

Responsibilities

• Manage front-of-house teams across Tate galleries.
• Act as Duty Manager on rota to ensure smooth, safe running of the galleries.
• Coordinate incident responses and deliver a consistent and seamless guest service.
• Champion Tate's values and guest experience across locations.

Skills

People management

Customer service

Health & safety

Duty management

Front of house

Job description

Tate's vision is to be the most artistically adventurous and culturally inclusive global art museum, enabling our visitors to explore, experience and enjoy every moment of their visit to our galleries.

As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors' eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account.

You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year.

You will manage, motivate and support a team of Visitor Experience Assistants modelling Tate's values enabling them to use their skill, knowledge and passion to deliver Tate's goals.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.

Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have Duty Management experience in a busy front of house environment. They will have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector.