Tate Gallery

Arts Council England; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Tate invites a Visitor Engagement and Operations Manager to join our cross-site management team, overseeing day-to-day front of house operations across our galleries to ensure an exceptional visitor experience. You will lead, support and motivate a team of Visitor Experience Assistants and collaborate with colleagues to deliver Tate's goals.

With extensive management experience in a busy public venue, you will coordinate incident responses, act as Duty Manager on a rota across Tate Modern and

Qualifications

• Operational management experience in a large, fast-paced public venue.
• Proven passion for outstanding customer service.
• Experience coordinating incident responses in a busy environment.
• Ability to stay calm under pressure and make sound judgments.
• Line-management experience with team leadership and development.
• Experience working collaboratively to deliver high-quality visitor service.
• Knowledge of health and safety and security standards in large venues.
• Excellent written and interpersonal communication with stakeholders.

Responsibilities

• Oversee day-to-day management of front of house operations across Tate venues.
• Lead, motivate and support Visitor Experience Assistants.
• Act as Duty Manager on a rota to ensure smooth, safe gallery operations.
• Coordinate incident responses and ensure consistent service.
• Collaborate with cross-site teams to improve visitor experience.
• Champion inclusive customer service and health and safety compliance.

Skills

Operational management

Customer service

Incident coordination

Leadership & team development

Health & safety knowledge

Communication

Stakeholder engagement

Collaborative teamwork

Job description

Job Summary

Tate’s vision is to be the most artistically adventurous and culturally inclusive global art museum, enabling our visitors to explore, experience and enjoy every moment of their visit to our galleries.

Job Description

As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors' eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account.

You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year.

You will manage, motivate and support a team of Visitor Experience Assistants modelling Tate's values enabling them to use their skill, knowledge and passion to deliver Tate's goals.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.

Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have Duty Management experience in a busy front of house environment. They will have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector.

Job Requirements

Operational management experience in a customer facing role in a large, fast-paced, public facing environment.
Proven experience and passion for outstanding customer service and customer care
Experience of managing and co-ordinating the response to incidents in a busy, customer facing environment.
Proven ability to remain calm and confident under pressure, using sound operational judgment to resolve complex issues.
Experience in a line management role, with a proven ability to lead, motivate and develop a team.
A track record of working collaboratively as part of a team to deliver a high-quality visitor service in a fast paced, public facing environment.
Experience and an understanding of health and safety and security standards as they affect a large public venue.
Excellent written communication and interpersonal skills and the ability to deal effectively and confidently at all levels, with both internal and external stakeholders.

• Job Title: Visitor Engagement and Operations Manager

Tate’s vision is to serve as artistically adventurous and culturally inclusive art museums for the UK and the world. We deliver this through activities in our four galleries across the UK, our digital platforms and collaborations with our national and international partners. At the heart of Tate is our collection of art, which includes British art from the 16th century to the present day, and international modern art from 1900 to the present day.