TG34309962 Visitor Engagement and Operations Manager

Tate; Uxbridge; On-site; GBP 32,000 - 44,000; Full time

Job summary

Tate Britain in the United Kingdom is seeking a Visitor Engagement and Operations Manager to lead front-of-house teams, champion visitor experience, and support a world-class gallery operation across Tate Modern and Tate Britain. The role involves rota-based Duty Manager duties, incident response, and delivering a seamless service to millions of annual visitors.

We value diverse backgrounds and expect strong customer service, with a solid understanding of health and safety.

Qualifications

• Experience managing front-of-house teams in a public-facing environment.
• Strong understanding of health and safety principles.
• Duty Management experience in a busy gallery environment.

Responsibilities

• Oversee day-to-day management of visitor experience across Tate Britain and Tate Modern.
• Motivate and support Visitor Experience Assistants to deliver consistent service.
• Act as Duty Manager on rota to ensure smooth, safe gallery operation.

Job description

Vacancies

TG34309962 Visitor Engagement and Operations Manager

Job Introduction

Could you be our next Visitor Engagement and Operations Manager? No two days will ever be the same at Tate!

Tate’s vision is to be the most artistically adventurous and culturally inclusive global art museum, enabling our visitors to explore, experience and enjoy every moment of their visit to our galleries.

As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors’ eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account.

You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year.

You will manage, motivate and support a team of Visitor Experience Assistants modelling Tate’s values enabling them to use their skill, knowledge and passion to deliver Tate’s goals.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.

Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have Duty Management experience in a busy front of house environment. They will have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector.

Take your time. Be honest. We’re listening.

Attached documents

• Tate Candidate Privacy Notice.pdf
• VEOM Job Description Nov 2026.pdf

• Salary £41,023 per annum
• Frequency Monthly - Salaried
• Working Hours 36
• Job Reference TG34309962
• Contract Type Permanent- Full Time
• Closing Date 15 November, 2026
• Job Category Visitor Experience
• Business Unit Galleries
• Location Tate Britain, United Kingdom
• Posted on 3 November, 2026