Visitor Experience & Operations Manager - Duty Manager

Tate; Uxbridge; On-site; GBP 32,000 - 44,000; Full time

Job summary

Tate Britain in the United Kingdom is seeking a Visitor Engagement and Operations Manager to lead front-of-house teams, champion visitor experience, and support a world-class gallery operation across Tate Modern and Tate Britain. The role involves rota-based Duty Manager duties, incident response, and delivering a seamless service to millions of annual visitors.

We value diverse backgrounds and expect strong customer service, with a solid understanding of health and safety.

Qualifications

• Experience managing front-of-house teams in a public-facing environment.
• Strong understanding of health and safety principles.
• Duty Management experience in a busy gallery environment.

Responsibilities

• Oversee day-to-day management of visitor experience across Tate Britain and Tate Modern.
• Motivate and support Visitor Experience Assistants to deliver consistent service.
• Act as Duty Manager on rota to ensure smooth, safe gallery operation.

Job description

Tate Britain in the United Kingdom is seeking a Visitor Engagement and Operations Manager to lead front-of-house teams, champion visitor experience, and support a world-class gallery operation across Tate Modern and Tate Britain. The role involves rota-based Duty Manager duties, incident response, and delivering a seamless service to millions of annual visitors.

We value diverse backgrounds and expect strong customer service, with a solid understanding of health and safety.