Visitor Experience & Operations Lead | Duty Manager

Tate Gallery; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Tate Gallery invites applications for a Visitor Engagement and Operations Manager to lead front-of-house operations across world class galleries and act as Duty Manager on a rota basis. You will drive an exceptional visitor experience, manage a team, and coordinate incident responses with emphasis on safety and service excellence.

The role requires strong customer service ethos, health and safety awareness, and proven leadership in a busy public environment.

Qualifications

• Experience managing operations in a large public venue.
• Proven ability to deliver outstanding customer service and care.
• Experience coordinating incident responses in a busy front-of-house environment.
• Experience in line management, leading and developing a team.
• Strong written and verbal communication, able to engage internal and external stakeholders.
• Excellent organisational skills with the ability to prioritise and delegate under pressure.

Responsibilities

• Lead front-of-house operations and ensure a seamless visitor experience.
• Act as Duty Manager on a rota basis across Tate Modern and Tate Britain.
• Coordinate incident responses and maintain safety and service standards.
• Motivate, manage and develop the Visitor Experience Assistants.
• Collaborate with cross-site teams to meet Tate's goals and service commitments.

Skills

Operational management

Customer service excellence

Incident response coordination

People leadership

Team development

Health & safety awareness

Stakeholder communication

Organisational skills

IT literacy

Complaint handling

Equality & diversity advocacy

Job description

Tate Gallery invites applications for a Visitor Engagement and Operations Manager to lead front-of-house operations across world class galleries and act as Duty Manager on a rota basis. You will drive an exceptional visitor experience, manage a team, and coordinate incident responses with emphasis on safety and service excellence.

The role requires strong customer service ethos, health and safety awareness, and proven leadership in a busy public environment.