Museum Visitor Experience & Operations Manager

Arts Council England; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Tate invites a Visitor Engagement and Operations Manager to join our cross-site management team, overseeing day-to-day front of house operations across our galleries to ensure an exceptional visitor experience. You will lead, support and motivate a team of Visitor Experience Assistants and collaborate with colleagues to deliver Tate's goals.

With extensive management experience in a busy public venue, you will coordinate incident responses, act as Duty Manager on a rota across Tate Modern and

Qualifications

• Operational management experience in a large, fast-paced public venue.
• Proven passion for outstanding customer service.
• Experience coordinating incident responses in a busy environment.
• Ability to stay calm under pressure and make sound judgments.
• Line-management experience with team leadership and development.
• Experience working collaboratively to deliver high-quality visitor service.
• Knowledge of health and safety and security standards in large venues.
• Excellent written and interpersonal communication with stakeholders.

Responsibilities

• Oversee day-to-day management of front of house operations across Tate venues.
• Lead, motivate and support Visitor Experience Assistants.
• Act as Duty Manager on a rota to ensure smooth, safe gallery operations.
• Coordinate incident responses and ensure consistent service.
• Collaborate with cross-site teams to improve visitor experience.
• Champion inclusive customer service and health and safety compliance.

Skills

Operational management

Customer service

Incident coordination

Leadership & team development

Health & safety knowledge

Communication

Stakeholder engagement

Collaborative teamwork

Job description

Tate invites a Visitor Engagement and Operations Manager to join our cross-site management team, overseeing day-to-day front of house operations across our galleries to ensure an exceptional visitor experience. You will lead, support and motivate a team of Visitor Experience Assistants and collaborate with colleagues to deliver Tate's goals.

With extensive management experience in a busy public venue, you will coordinate incident responses, act as Duty Manager on a rota across Tate Modern and