Visitor Engagement and Operations Manager

Tate; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Tate seeks an experienced Visitor Engagement and Operations Manager to lead front-of-house teams and champion the visitor experience across our world-class galleries in London.

You will manage, motivate and support a team of Visitor Experience Assistants, act as Duty Manager on a rota, and ensure safety and seamless service across Tate Modern and Tate Britain.

Qualifications

• Extensive management experience in a visitor-facing environment.
• Strong customer-service ethos with a focus on safety and accessibility.
• Experience with duty management in busy public settings.

Responsibilities

• Lead and support a team of Visitor Experience Assistants to ensure outstanding visitor service.
• Act as Duty Manager on a rota basis, coordinating incidents and maintaining safety.
• Collaborate with front-of-house teams to optimise gallery experiences across Tate Modern and Tate Britain.

Skills

People management

Customer service

Health & safety

Job description

Visitor Engagement and Operations Manager

Tate’s vision is to be the most artistically adventurous and culturally inclusive global art museum, enabling our visitors to explore, experience and enjoy every moment of their visit to our galleries.

As an ambassador for Tate, you will make sure we do just that. With extensive management experience in a visitor facing environment, you will be a champion for the visitor. Seeing Tate through our visitors’ eyes, you will be working across front of house teams to ensure that every aspect of the experience is taken into account.

You will be joining our cross-site management team and be responsible for the day to day management in our world class galleries welcoming in excess of 6 million visits per year.

You will manage, motivate and support a team of Visitor Experience Assistants modelling Tate’s values enabling them to use their skill, knowledge and passion to deliver Tate’s goals.

You will also act as Duty Manager on a rota basis across Tate Modern and Tate Britain, taking responsibility for the smooth, safe running of the galleries, coordinating incident responses and delivering a consistent and seamless service.

Tate aims to attract and retain talented people from all backgrounds, including those who may not have prior experience or training in the arts. The successful candidate will be able to demonstrate an excellent approach to customer service, have a strong understanding of the principles of health and safety, and have Duty Management experience in a busy front of house environment. They will have relevant experience of managing people in a public facing role. We particularly encourage applications from Black, Asian, ethnic minority and disabled applicants as these groups are currently underrepresented in the culture sector.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN