Leader, Visitor Experience & Gallery Operations

Tate; City of Westminster; On-site; GBP 32,000 - 52,000; Full time

Job summary

Tate is seeking a Duty Manager to lead front-of-house teams across its world-class galleries. You will act as Duty Manager on a rota across Tate Modern and Tate Britain, ensuring smooth, safe operation and a high standard of guest experience.

The role requires extensive management experience in visitor-facing environments, a strong customer service ethos, and a proven ability to coordinate incident responses while upholding Tate's values.

Qualifications

• Experience managing teams in a busy front-of-house environment.
• Strong customer service focus with safety awareness.
• Ability to act as Duty Manager across sites.

Responsibilities

• Manage front-of-house teams across Tate galleries.
• Act as Duty Manager on rota to ensure smooth, safe running of the galleries.
• Coordinate incident responses and deliver a consistent and seamless guest service.
• Champion Tate's values and guest experience across locations.

Skills

People management

Customer service

Health & safety

Duty management

Front of house

Job description

Tate is seeking a Duty Manager to lead front-of-house teams across its world-class galleries. You will act as Duty Manager on a rota across Tate Modern and Tate Britain, ensuring smooth, safe operation and a high standard of guest experience.

The role requires extensive management experience in visitor-facing environments, a strong customer service ethos, and a proven ability to coordinate incident responses while upholding Tate's values.