Vision Care Patient Experience Advisor

Optical Express Group; Lincoln; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Industry leading salary

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Job summary

Optical Express, based in Lincoln, seeks a Patient Advisor to oversee the patient journey through vision correction services. You will support clinicians, manage bookings and payments, and ensure a warm, professional welcome from the initial contact to post-operative follow-up.

Ideal applicants have patient-facing experience, excellent communication, strong attention to detail, and familiarity with digital/diagnostic tech. Healthcare or luxury retail experience is a plus.

Qualifications

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsibilities

• Support patients through the entire pathway from introduction to post-operative follow-up.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans and explain the features and benefits of our technology.
• Assist in delivery of consultations for optometrists and/or surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing experience

Communication skills

Attention to detail

Digital & diagnostic tech

Healthcare or high-end retail

Job description

Optical Express, based in Lincoln, seeks a Patient Advisor to oversee the patient journey through vision correction services. You will support clinicians, manage bookings and payments, and ensure a warm, professional welcome from the initial contact to post-operative follow-up.

Ideal applicants have patient-facing experience, excellent communication, strong attention to detail, and familiarity with digital/diagnostic tech. Healthcare or luxury retail experience is a plus.