Vision Care Patient Concierge for Surgery Pathway

Optical Express; Manchester; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Industry-leading salary

Excellent bonus potential

Modern working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear and_sg

Discounts on group products

Friends and family discount

Ongoing training and development

Job summary

Optical Express in Manchester Trafford clinic is seeking a Patient Advisor. This full-time role supports clinicians and guides patients through the journey from introduction to post-operative follow-up, combining exceptional care with service excellence in a luxury healthcare setting.

You will welcome patients, capture diagnostic scans, assist in consultations, schedule surgeries and manage payments and bookings, while aiming to exceed personal KPIs.

Qualifications

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient facing role

Communication skills

Attention to detail

Digital/diagnostic technology

Healthcare/retail experience

Job description

Optical Express in Manchester Trafford clinic is seeking a Patient Advisor. This full-time role supports clinicians and guides patients through the journey from introduction to post-operative follow-up, combining exceptional care with service excellence in a luxury healthcare setting.

You will welcome patients, capture diagnostic scans, assist in consultations, schedule surgeries and manage payments and bookings, while aiming to exceed personal KPIs.