Visa Services Advisor - Customer Support (3-Month)

Love Success; Luton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Holiday pay accrual

On-site in Luton

Office-based role

Job summary

Love Success in London is recruiting a Customer Service Representative to support visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional and positive experience throughout their visit.

This office-based role in Luton offers 37.5 hours per week on a rota, including Saturdays, at £13.50 per hour plus holiday pay accrual. Immediate availability is essential and a valid DBS certificate is required.

Qualifications

• Experience in a customer-facing role.
• DBS certificate required as part of screening.
• Immediate availability essential.

Responsibilities

• Greeting and assisting customers throughout the visa application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer service

Communication

Job description

Love Success in London is recruiting a Customer Service Representative to support visa applications and renewals. You’ll be the first point of contact for applicants, ensuring a smooth, professional and positive experience throughout their visit.

This office-based role in Luton offers 37.5 hours per week on a rota, including Saturdays, at £13.50 per hour plus holiday pay accrual. Immediate availability is essential and a valid DBS certificate is required.