Temporary Visa Services Assistant – Customer Care

Love Success PLC; Luton; On-site; GBP 15,000 - 22,000; Full time

Job summary

Love Success PLC in Luton is seeking a temporary Customer Service Representative to support visa application processing and visitor guidance. The role is office-based, three months, 37.5 hours weekly on a rota including every Saturday, with shifts 7:30am-3:30pm or 10am-6pm.

Immediate availability and a valid DBS certificate are essential. You will greet applicants, check forms, gather biometric information, and guide applicants through each stage with professionalism.

Qualifications

• Proven experience in a customer-facing role.
• Ability to stay calm and professional under pressure.
• Can-do attitude and willingness to go the extra mile.
• Experience working in a fast-paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.

Responsibilities

• Greeting and assisting customers throughout the application process.
• Supporting applicants with completing and checking forms.
• Collecting biometric data and required documentation.
• Following structured administrative and filing procedures.
• Using a computer-based system to guide workflow.
• Handling customer queries and complaints with diplomacy and confidence.

Skills

Customer-facing

Calm under pressure

Strong communication

Team player

Attention to detail

Job description

Love Success PLC in Luton is seeking a temporary Customer Service Representative to support visa application processing and visitor guidance. The role is office-based, three months, 37.5 hours weekly on a rota including every Saturday, with shifts 7:30am-3:30pm or 10am-6pm.

Immediate availability and a valid DBS certificate are essential. You will greet applicants, check forms, gather biometric information, and guide applicants through each stage with professionalism.