VIP IT Support Lead - White-Glove Tech Partner (London)

WSS Associates Ltd; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

WSS Associates Ltd. seeks a Senior Technology Specialist to join the London Mayfair team. You will deliver high-end IT support to senior professionals, act as on-site resource for the London office, and help drive technology strategy across MS 365, cloud platforms, and AI adoption.

The role focuses on pairing technical excellence with a premium, relationship-led approach, supporting VIPs, executives and investment professionals in a fast-paced environment.

Qualifications

• 7+ years of hands-on technology support or engineering.
• Proven experience delivering high-touch, white-glove support to VIPs, C-suite executives and senior stakeholders.
• Strong Microsoft 365 administration and broader Microsoft technology expertise.
• Solid understanding of cloud platforms, networking and modern endpoint management.
• Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• Proactive, solutions-driven approach, with the confidence to take ownership and go above and beyond.

Responsibilities

• Provide exceptional, white-glove technology support to VIPs, senior executives and investment professionals.
• Act as the primary on-site technology resource for the London office.
• Support the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Exchange Online and Intune.
• Troubleshoot hardware, software, networking, connectivity and endpoint issues.
• Support cloud infrastructure, identity and access management, and security policies.
• Enable the adoption of AI tools, including ChatGPT, Claude and other emerging technologies.
• Collaborate with the wider global technology team, external vendors and managed service providers.

Skills

VIP support

Microsoft 365

Cloud platforms

Networking basics

Endpoint management

AI tools adoption

Tools

Exchange Online

SharePoint

Intune

Job description

WSS Associates Ltd. seeks a Senior Technology Specialist to join the London Mayfair team. You will deliver high-end IT support to senior professionals, act as on-site resource for the London office, and help drive technology strategy across MS 365, cloud platforms, and AI adoption.

The role focuses on pairing technical excellence with a premium, relationship-led approach, supporting VIPs, executives and investment professionals in a fast-paced environment.