VIP Desktop Support Lead – End-User Tech & Security (London)

Harrington Starr; City Of London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Harrington Starr is seeking a hands-on Desktop Support Manager in London to lead its end-user technology support function within a hybrid working setup. You will own desktop support for a high‑performance investment environment and provide VIP assistance to senior stakeholders.

The role focuses on Windows, Microsoft 365, and endpoint management, with responsibility for service delivery improvements, security, and resilience.

Qualifications

• Experience in desktop support or EUC leadership within financial services.
• Strong knowledge of Windows, Microsoft 365 and endpoint technologies.
• Experience supporting senior stakeholders in demanding environments.
• Excellent communication and leadership skills.

Responsibilities

• Lead and develop the desktop support team, driving service excellence.
• Provide hands-on technical support and manage escalations.
• Deliver VIP support to investment professionals and senior stakeholders.
• Oversee Windows, Microsoft 365, endpoint management and device deployment.
• Drive improvements across service delivery, security and operational resilience.
• Manage external IT providers and support technology projects.

Skills

Desktop support

EUC leadership

Windows

Microsoft 365

VIP support

Stakeholder mgmt

Team leadership

Service excellence

Tools

Endpoint management

Job description

Harrington Starr is seeking a hands-on Desktop Support Manager in London to lead its end-user technology support function within a hybrid working setup. You will own desktop support for a high‑performance investment environment and provide VIP assistance to senior stakeholders.

The role focuses on Windows, Microsoft 365, and endpoint management, with responsibility for service delivery improvements, security, and resilience.