Senior Technology Specialist - Investment Management (VIP)

WSS Associates; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

WSS Associates Ltd. seeks a Senior Technology Specialist to join the London Mayfair team. You will deliver high-end IT support to senior professionals, act as on-site resource for the London office, and help drive technology strategy across MS 365, cloud platforms, and AI adoption.

The role focuses on pairing technical excellence with a premium, relationship-led approach, supporting VIPs, executives and investment professionals in a fast-paced environment.

Qualifications

• 7+ years of hands-on technology support or engineering.
• Proven experience delivering high-touch, white-glove support to VIPs, C-suite executives and senior stakeholders.
• Strong Microsoft 365 administration and broader Microsoft technology expertise.
• Solid understanding of cloud platforms, networking and modern endpoint management.
• Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• Proactive, solutions-driven approach, with the confidence to take ownership and go above and beyond.

Responsibilities

• Provide exceptional, white-glove technology support to VIPs, senior executives and investment professionals.
• Act as the primary on-site technology resource for the London office.
• Support the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Exchange Online and Intune.
• Troubleshoot hardware, software, networking, connectivity and endpoint issues.
• Support cloud infrastructure, identity and access management, and security policies.
• Enable the adoption of AI tools, including ChatGPT, Claude and other emerging technologies.
• Collaborate with the wider global technology team, external vendors and managed service providers.

Skills

VIP support

Microsoft 365

Cloud platforms

Networking basics

Endpoint management

AI tools adoption

Tools

Exchange Online

SharePoint

Intune

Job description

Senior Technology Specialist | London (Mayfair) | Competitive Salary + Bonus

I’m working with a highly regarded global investment firm looking to hire an exceptional Senior Technology Specialist to join its London team.

This is a fantastic opportunity for a technically strong, service-oriented professional who thrives in a fast-paced, high-performance environment and understands that supporting senior stakeholders requires more than simply fixing IT issues.

The role

You’ll act as a trusted technology partner to investment professionals, VIPs and senior executives, delivering a first-class, white-glove IT support experience while helping drive the firm’s wider technology strategy and adoption of emerging technologies.

You’ll take ownership of day-to-day technology support, ensuring issues are resolved quickly, professionally and with minimal disruption, while contributing to projects across cloud, Microsoft 365 and AI.

Key responsibilities include:

• Providing exceptional, white-glove technology support to VIPs, senior executives and investment professionals.
• Acting as the primary on-site technology resource for the London office.
• Supporting the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Exchange Online and Intune.
• Troubleshooting hardware, software, networking, connectivity and endpoint issues.
• Supporting cloud infrastructure, identity and access management, and security policies.
• Enabling the adoption of AI tools, including ChatGPT, Claude and other emerging technologies.
• Working closely with the wider global technology team, external vendors and managed service providers.

What we’re looking for:

• 7+ years’ experience in hands-on technology support or engineering.
• Proven experience delivering high-touch, white-glove support to VIPs, C-suite executives and other senior stakeholders.
• Strong Microsoft 365 administration and broader Microsoft technology expertise.
• A solid understanding of cloud platforms, networking and modern endpoint management.
• Excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure.
• A proactive, solutions-driven approach, with the confidence to take ownership and go above and beyond.

Experience within financial services, private equity or another demanding professional services environment would be particularly beneficial.

The opportunity

Location: Mayfair, London – primarily on-site, with flexibility to work remotely when required.

Package: Competitive salary and bonus, dependent on experience.

Technology: Exposure to cutting-edge AI platforms and the opportunity to play a key role in the evolution of a modern technology environment.

This is an ideal opportunity for someone who takes genuine pride in delivering outstanding service, enjoys working closely with senior decision-makers and wants to combine technical expertise with a premium, relationship-led approach to IT support.