IT Support Engineer VIP

Pathfinder - IT Recruitment; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an experienced IT Support Engineer for their luxury retail showroom in Central London. This role involves providing high-level IT support in a VIP environment, ensuring flawless technical operations during high-profile events. Candidates should possess strong Microsoft knowledge and experience in demanding settings. The position is full-time, with a mix of on-site and remote work.

Qualifications

• 3+ years of 2nd line experience in IT support.
• Strong technical knowledge in Windows and Microsoft 365.

Responsibilities

• Provide proactive IT support in a VIP environment.
• Maintain Windows devices and showroom technology.

Skills

2nd line support

Microsoft knowledge

macOS support

ServiceNow

Networking

Tools

Windows 10/11

Microsoft 365

Active Directory

Azure AD

SCCM

Intune

Microsoft Office 2016+

Job description

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Pathfinder - IT Recruitment provided pay range

This range is provided by Pathfinder - IT Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

IT Support Engineer – VIP & Showroom Support (Luxury Retail)

Location: Central London (West End) | Contract: 6 months - Perm afterwards

We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Central London showroom. This VIP-facing, high-trust role focuses on maintaining a faultless technical environment for high-profile events and client visits.

The site hosts major retail partners for multi-million-pound commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the London estate.

Key responsibilities:

• Provide proactive and responsive IT support in a VIP environment
• Maintain Windows devices, AV systems, and showroom technology to high standards
• Monitor, maintain, and improve workstation and connectivity readiness
• Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team
• Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)

- 3+ years of 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support

- Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)

- Familiarity with ServiceNow or similar ticketing platforms

- Prior work in demanding environments (e.g., finance, legal, luxury retail, executive support)

- Strong technical knowledge of:

• Windows 10 / 11
• Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
• Active Directory and Azure AD
• SCCM and Intune for device imaging and deployment
• Microsoft Office 2016+
• Software deployment, patching, and device maintenance
• Basic networking: LAN patching, DNS/DHCP, Wi-Fi
• Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)

This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology and Engineering
• Retail and Retail Apparel and Fashion

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