VIP Hospitality Coordinator — Matchday Experience

Elevate; Manchester; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave (UK)

Company-paid insurance

Pension contributions

Job summary

Elevate is seeking a Hospitality Operations Coordinator to ensure premium hospitality and matchday experiences at Old Trafford. You will be the first contact for client queries, manage the shared inbox, and coordinate with the Sales Director and VIP managers.

The role requires 2+ years in sports/entertainment/hospitality, CRM experience (Salesforce), and strong organizational skills. In-office at Old Trafford with occasional travel for events. Competitive package and benefits.

Qualifications

• Bachelor’s degree in Business, Sports Management, Marketing, or a related field preferred.
• 2+ years of professional experience in sports, entertainment, or hospitality.
• Experience with CRM systems (Salesforce, Microsoft CRM) and proficiency in Microsoft Office.

Responsibilities

• Be the first point of contact for customer queries and requests.
• Manage the shared inbox and respond to post-sale inquiries.
• Coordinate matchday and VIP experiences with the Sales Director and managers.
• Handle ticket exchanges, fixture changes, and guest manifests.
• Provide post-sale support and elevate guest experiences.

Skills

Customer service

Communication

Relationship-building

Organisational skills

Education

Bachelor’s degree in Business/Sports Management/Marketing or related field

Tools

Salesforce CRM

Microsoft Office

Job description

Elevate is seeking a Hospitality Operations Coordinator to ensure premium hospitality and matchday experiences at Old Trafford. You will be the first contact for client queries, manage the shared inbox, and coordinate with the Sales Director and VIP managers.

The role requires 2+ years in sports/entertainment/hospitality, CRM experience (Salesforce), and strong organizational skills. In-office at Old Trafford with occasional travel for events. Competitive package and benefits.