Reservations & Guest Experience Lead

Lancashire Cricket; Manchester; In loco; GBP 20.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Life assurance

Health plan

Counselling service

Hybrid working

Holiday entitlement growth

Volunteer day

Descrizione del lavoro

Lancashire Cricket is seeking a Reservations Coordinator to ensure seamless guest experiences at Emirates Old Trafford. You’ll manage reservations, optimize room revenue, and support hotel operations in a fast-paced environment.

You will communicate clearly with guests and colleagues, handle inquiries, and drive upselling and loyalty enrollments. Hybrid working options and events season flexibility are offered.

Competenze

• Experience handling reservations in a fast-paced hotel or hospitality setting.
• Familiarity with hotel property management systems and rate structures.
• Strong organizational and administrative abilities with IT proficiency.
• Excellent communication with guests and colleagues, both written and spoken.
• Ability to handle high-pressure situations gracefully and professionally.
• Willingness to work outside office hours during events season.

Mansioni

• Manage inventory for group and transient bookings using OnQ Rate & Inventory.
• Coordinate FIT contracts and allocations to meet business demand.
• Maintain travel agent extranets and ensure reservation accuracy.
• Quality control: verify bookings and attach packages correctly.
• Handle walk-in and phone inquiries and route to the right departments.
• Answer direct calls politely and professionally.
• Upsell opportunities and Hilton Honors enrolments.

Conoscenze

Reservations experience

PMS knowledge

Organizational skills

Communication skills

Ability to work under pressure

Flexible hours during events

Strumenti

OnQ Rate & Inventory

Descrizione del lavoro

Lancashire Cricket is seeking a Reservations Coordinator to ensure seamless guest experiences at Emirates Old Trafford. You’ll manage reservations, optimize room revenue, and support hotel operations in a fast-paced environment.

You will communicate clearly with guests and colleagues, handle inquiries, and drive upselling and loyalty enrollments. Hybrid working options and events season flexibility are offered.