Commercial Operations Manager - Manchester United

Elevate; Manchester; Híbrido; GBP 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Optician Reimbursement

Travel Insurance

Life Assurance

Employee Assistance Program

Pension

33 days annual leave

Descripción de la vacante

Elevate, a leading global sports and entertainment agency, seeks a Commercial Operations Manager based at Old Trafford, Manchester. You will bridge strategic planning with day-to-day ticketing execution, optimise inventory across venues, and manage multiple sales channels to drive commercial growth.

The role is hybrid, with occasional travel; weekends/holidays may be required. You will coordinate with sales and technology leaders to ensure accurate inventory and seamless guest experiences across

Formación

• 3-4 years of demonstrated relevant work experience in Ticket Operations, Ticket Inventory and/or Database Operations.
• Experience with ticket pricing, inventory optimization, distribution controls, and premium hospitality products.

Responsabilidades

• Build, structure, and maintain a centralized ticket inventory database.
• Implement standardized inventory naming conventions and data governance across offerings.
• Maintain real-time visibility of inventory across stadium zones and fixture tiers.
• Oversee multi-channel inventory distribution and external channel partnerships.
• Ensure SLA compliance and adherence to brand and pricing guidelines.
• Document end-to-end workflows and create SOPs to scale operations.
• Lead on-site Box Office operations on matchdays and during events.

Conocimientos

Ticket Operations Experience

Pricing & Inventory Knowledge

Herramientas

Ticketing systems

Descripción del empleo

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world‑class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.

Position Overview: Commercial Operations Manager

Elevate is seeking a highly organized, operational, and detail-oriented professional to serve as Commercial Operations Manager supporting our work with Manchester United and other properties globally. This role will serve as the operational backbone connecting strategic planning with day‑to‑day ticketing execution, focusing on strengthening venue ticketing infrastructure, managing complex inventory allocations, optimizing third‑party sales channels, and building standardized, repeatable workflows for long‑term commercial growth at Old Trafford. This is a hybrid role, based at Old Trafford in Manchester, England. The role may have limited travel but requires a flexible schedule as working weekends and holidays may be needed from time to time. Previously we indicated that this role could be based in London, however we have recently changed the location to be based at Old Trafford in Manchester.

What You’ll Do

Ticket Inventory & Database Operations

• Partner with Elevate sales and technology leadership to build, structure, and maintain a centralized, highly structured ticket inventory database
• Implement standardized inventory naming conventions, seating manifest structures, and data governance frameworks across Matchday Hospitality offerings
• Maintain complete accuracy and real-time visibility of available, held, and allocated inventory across all stadium zones and fixture tiers

Channel Partner Management & Optimization

• Oversee multi‑channel inventory distribution, managing day‑to‑day inventory feeds, allocations, and releases across internal box office channels, secondary marketplaces, OTAs, B2B resellers, and international tour operators
• Serve as the operational point of contact for external channel partners, ensuring seamless delivery of ticket inventory, SLA compliance, and adherence to brand and pricing guidelines
• Monitor channel‑by‑channel sales velocity, fulfillment accuracy, and redemption rates to continuously reallocate underperforming inventory to higher‑converting distribution paths
• Establish clear channel inventory controls and protocols to protect direct‑to‑consumer relationships and premium product integrity

Process Improvement & Workflow Standardization

• Document end‑to‑end ticketing workflows, system integration maps, and operational standard operating procedures (SOPs) to establish scalable frameworks to align with Elevate’s growth
• Create standardized operational toolkits, inventory request forms, and onboarding documentation to minimize manual friction during peak‑volume sales windows

Reporting & Inventory Tracking

• Build and maintain functional inventory status reports, channel allocation matrices, and fulfillment tracking dashboards to keep leadership informed of real‑time seat availability
• Translate operational inventory data into clear tactical recommendations regarding seat releases, hold returns, and distribution timelines
• Support post‑matchday inventory reconciliations, audit trails, and partner performance reviews to evaluate distribution efficiency

Matchday & Event Operations Support

• Lead on‑site Box Office operations, customer service resolution, and entry/access management readiness on matchdays and during key event windows as required.
• Manage real‑time, matchday inventory adjustments, emergency re‑seats, duplicate resolution, and VIP/hospitality ticket dispatch.

Who You Are

• Must have 3‑4 years of demonstrated relevant work experience in Ticket Operations, Ticket Inventory and or Database Operations
• Experience and demonstrated understanding of ticket pricing, inventory optimization, distribution controls, and premium hospitality products

Benefits & Compensation Overview

• Anticipated all‑in compensation: £45,000 - £60,000

Insurance (Company‑Paid)

• Elevate provides the following benefits, effective from your first day of employment:
• Medical - Elevate covers 100% of your premium. Dependants can be added at your own cost via payroll deductions
• Dental and Optician Reimbursement
• Travel Insurance - Elevate covers 100% of your premium. Dependants may be added at your cost
• Life Assurance - Fully employer‑paid, covering 4× your basic annual salary up to a free cover limit of £800,000
• Employee Assistance Programme (EAP) - Fully employer‑funded

Time Off

• 33 days annual leave, inclusive of the 8 UK bank holidays
• Up to 10 days paid sick leave within a rolling 12‑month period

Pension

• 4% employer contribution
• 5% employee contribution (based on full salary via salary sacrifice)

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [e-mail].

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.