Fan Experience Coordinator - Matchdays

City Football Group; Manchester; Hybride; GBP 21 000 - 32 000; Plein temps

Résumé du poste

City Football Group in Manchester is seeking a Fan Support Coordinator for our assessment centre and ongoing matchday roles. You will deliver friendly, accurate service and help supporters complete purchases across sales and service channels.

You’ll sell and fulfil products, resolve queries, and follow quality controls to ensure dependable service. The role also involves organising a varied workload and building positive relationships with supporter groups.

Qualifications

• Experience in a customer sales and service environment.
• Strong communication skills and respectful engagement.

Responsabilités

• Provide friendly, courteous service and respond to enquiries.
• Sell and fulfil sales and service products and manage enquiries.
• Follow ticket quality and fulfilment procedures for accurate delivery.
• Organise workload and build positive relationships with supporter groups.

Connaissances

Customer service experience

Clear communication

Task organization

Quality checks & reconciliation

Query resolution

Availability for matchdays

Description du poste

City Football Group in Manchester is seeking a Fan Support Coordinator for our assessment centre and ongoing matchday roles. You will deliver friendly, accurate service and help supporters complete purchases across sales and service channels.

You’ll sell and fulfil products, resolve queries, and follow quality controls to ensure dependable service. The role also involves organising a varied workload and building positive relationships with supporter groups.