Global Ticketing Operations Lead (Hybrid)

Elevate; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Optician Reimbursement

Travel Insurance

Life Assurance

Employee Assistance Program

Pension

33 days annual leave

Job summary

Elevate, a leading global sports and entertainment agency, seeks a Commercial Operations Manager based at Old Trafford, Manchester. You will bridge strategic planning with day-to-day ticketing execution, optimise inventory across venues, and manage multiple sales channels to drive commercial growth.

The role is hybrid, with occasional travel; weekends/holidays may be required. You will coordinate with sales and technology leaders to ensure accurate inventory and seamless guest experiences across

Qualifications

• 3-4 years of demonstrated relevant work experience in Ticket Operations, Ticket Inventory and/or Database Operations.
• Experience with ticket pricing, inventory optimization, distribution controls, and premium hospitality products.

Responsibilities

• Build, structure, and maintain a centralized ticket inventory database.
• Implement standardized inventory naming conventions and data governance across offerings.
• Maintain real-time visibility of inventory across stadium zones and fixture tiers.
• Oversee multi-channel inventory distribution and external channel partnerships.
• Ensure SLA compliance and adherence to brand and pricing guidelines.
• Document end-to-end workflows and create SOPs to scale operations.
• Lead on-site Box Office operations on matchdays and during events.

Skills

Ticket Operations Experience

Pricing & Inventory Knowledge

Tools

Ticketing systems

Job description

Elevate, a leading global sports and entertainment agency, seeks a Commercial Operations Manager based at Old Trafford, Manchester. You will bridge strategic planning with day-to-day ticketing execution, optimise inventory across venues, and manage multiple sales channels to drive commercial growth.

The role is hybrid, with occasional travel; weekends/holidays may be required. You will coordinate with sales and technology leaders to ensure accurate inventory and seamless guest experiences across