Premium Hospitality Host – Guest Experience & Events

Eastlands Venue Services Limited; Manchester; On-site; GBP 9,000 - 15,000; Full time

Benefits offered by this job

Private medical insurance

Group life assurance

Birthday day off

Complimentary meals on shift

Wellbeing programme & counselling

Job summary

Eastlands Venue Services Limited in Manchester is seeking a Guest Welcome & Experience host to deliver a warm, professional welcome to every guest. You will build rapport and ensure individual needs and occasions are recognised from the moment guests arrive at Medlock Square.

On matchdays and events you will assist with reservations, seating plans and guest flow, helping to seat guests promptly while upholding premium service standards.

Qualifications

• Previous experience in a host, reception, guest services or customer-facing hospitality role.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Confident, professional and approachable manner.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in busy service environments.
• Flexible approach to working evenings, weekends and event days.

Responsibilities

• Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue.
• Build rapport with guests while ensuring individual needs and occasions are recognised.
• Support the management of reservations, seating plans, waitlists and guest communications.
• Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately.
• Support the delivery of premium hospitality experiences during matchdays and major events.
• Help manage guest arrivals, queues and wayfinding while maintaining service standards.
• Maintain presenting and organisation of the host stand and reception areas.
• Respond professionally to guest enquiries, requests and feedback, escalating concerns when appropriate.

Skills

Guest services

Communication

Organisation

Hospitality

Tools

SevenRooms

OpenTable

Job description

Eastlands Venue Services Limited in Manchester is seeking a Guest Welcome & Experience host to deliver a warm, professional welcome to every guest. You will build rapport and ensure individual needs and occasions are recognised from the moment guests arrive at Medlock Square.

On matchdays and events you will assist with reservations, seating plans and guest flow, helping to seat guests promptly while upholding premium service standards.