VIP Guest Experience Host

Merlin Entertainments; Guildford; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

25% discount in on-site shops and rest

40% discount on Lego

Merlin Magic Pass - 20 free tickets

Ongoing training and development

Job summary

Chessington World of Adventures Resort in the United Kingdom is seeking an Events and Experiences Host to sell and deliver premium guest experiences, parties, VIP visits, and corporate events. You will interact with guests, upsell experiences, and help achieve revenue targets while providing exceptional service.

After training, you will handle transactions securely, maintain PCI compliance, and, where applicable, drive the Safari Truck to give guests a memorable ride.

Qualifications

• Previous experience in a customer facing role desirable.

Responsibilities

• Host VIP experiences and events across the resort.
• Promote and upsell experiences and products.
• Process transactions accurately and adhere to PCI procedures.
• Drive the Safari Truck where applicable.
• Deliver outstanding guest service and maintain high standards.
• Prepare event and conference spaces to a high standard.

Skills

Guest interactions

Customer service

Cash handling

Team player

Tools

POS system

Job description

Chessington World of Adventures Resort in the United Kingdom is seeking an Events and Experiences Host to sell and deliver premium guest experiences, parties, VIP visits, and corporate events. You will interact with guests, upsell experiences, and help achieve revenue targets while providing exceptional service.

After training, you will handle transactions securely, maintain PCI compliance, and, where applicable, drive the Safari Truck to give guests a memorable ride.