Guest Experience & Events Host

Tenpin; Gloucester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts and

Best Doctors

Free Bowling for family and friends

Free Food (when working 6+hours)

Enhanced Maternity, Paternity, Adop

Medicash

Employee Assistance Programme

Free counselling

Life assurance (2x annual salary)

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an outstanding experience for guests across reception bookings, inquiries, and events. You will be friendly, proactive, and ready to engage with customers in a fast-paced family entertainment venue.

In addition to handling bookings and serving guests, you will support other departments, including Laser Arena, Escape Rooms, karaoke rooms, and the bar, while maintaining high standards of cleanliness and service.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong communication and interpersonal skills.
• Fully flexible including evenings and weekends.
• Friendly, approachable and a strong team player.

Responsibilities

• Manage reception bookings and address enquiries.
• Identify sales opportunities and host events.
• Maintain cleanliness and prepare food and drinks.
• Assist across departments including laser arena, escape rooms, karaoke and bar service.

Skills

Customer service

Communication skills

Team player

Flexible availability

Attention to detail

Proactive

Job description

Tenpin in the United Kingdom is seeking a Customer Service Assistant to deliver an outstanding experience for guests across reception bookings, inquiries, and events. You will be friendly, proactive, and ready to engage with customers in a fast-paced family entertainment venue.

In addition to handling bookings and serving guests, you will support other departments, including Laser Arena, Escape Rooms, karaoke rooms, and the bar, while maintaining high standards of cleanliness and service.