Events & Experience Host

Merlin Entertainments; Guildford; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

25% discount in on-site shops and rest

40% discount on Lego

Merlin Magic Pass - 20 free tickets

Ongoing training and development

Job summary

Chessington World of Adventures Resort in the United Kingdom is seeking an Events and Experiences Host to sell and deliver premium guest experiences, parties, VIP visits, and corporate events. You will interact with guests, upsell experiences, and help achieve revenue targets while providing exceptional service.

After training, you will handle transactions securely, maintain PCI compliance, and, where applicable, drive the Safari Truck to give guests a memorable ride.

Qualifications

• Previous experience in a customer facing role desirable.

Responsibilities

• Host VIP experiences and events across the resort.
• Promote and upsell experiences and products.
• Process transactions accurately and adhere to PCI procedures.
• Drive the Safari Truck where applicable.
• Deliver outstanding guest service and maintain high standards.
• Prepare event and conference spaces to a high standard.

Skills

Guest interactions

Customer service

Cash handling

Team player

Tools

POS system

Job description

As an Events and Experiences Host , you will be part of a dynamic team responsible for selling and delivering a range of premium guest experiences, birthday parties, VIP family visits, corporate events, and conference centre events. You'll play a key role in creating unforgettable moments for our guests while actively contributing to departmental revenue targets through exceptional service and product knowledge.

We are looking for highly motivated individuals with enthusiasm and energy who place outstanding guest interactions at the heart of everything they do. Strong communication skills are essential, both when working with colleagues and engaging with guests, along with a friendly, positive, and professional approach at all times. As the role often involves hosting VIP and high-profile guests, maintaining professionalism and discretion throughout every interaction is key.

You must be comfortable working both independently and as part of a team, with the confidence to make decisions and communicate clearly with guests and colleagues in a fast-paced but rewarding environment.

The role also involves confidently promoting and selling experiences and products across the Resort, helping to achieve sales targets while enhancing the guest experience. Following training, you will be responsible for processing transactions accurately and adhering to cash handling and PCI procedures. For candidates with a full driving licence, the role may include driving our modified Safari Truck to provide guests with a safe and memorable journey through the Wanyama Reserve.

Day-to-day, this role will include:

• Hosting engaging VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences.
• Guiding guests around the Resort as part of our Ultimate Day Out and VIP packages.
• Supporting the delivery of corporate events and conference centre functions.
• Promoting, selling, and upselling experiences and products across the Resort, including Fastrack, Annual Passes, and other premium offerings.
• Providing exceptional guest service and building memorable guest interactions.
• Maintaining in-depth knowledge of Chessington and Merlin products and experiences.
• Completing cashier duties and ensuring all transactions are processed accurately.
• Preparing event and conference spaces to a high standard.
• Completing daily operational paperwork and departmental administration.
• Delivering hotel packages to guests staying in our on-site hotels.
• Driving the Safari Truck safely and in line with company policies and procedures (where applicable).

Above all, you'll be committed to delivering outstanding guest experiences, maintaining high operational standards, and helping to make every visit to Chessington World of Adventures truly unforgettable.

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, guest-focused environment? Then we want YOU to be part of our team., We need you to come with a positive attitude, enjoy working as part of a team especially in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

Previous experience in a customer facing role desirable.

Over 18 years old

Full UK Manual Driving Licence (preferred)

Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain's biggest wildlife theme park.

Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel

• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

Pay Range

From GBP 9.40/Hr.