Premium Guest Experience Host

LaplandUK; Manchester; Remote; GBP 1,929,000 - 2,893,000; Full time

Benefits offered by this job

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK shops

Holiday pay

Job summary

LaplandUK is seeking a Guest Relations ambassador to deliver a premium guest experience across our immersive Christmas world. You will engage with guests at key points, answer questions, and resolve issues with warmth and efficiency.

This role requires excellent communication, a confident use of technology, and the ability to work well in a team. The position offers hourly pay and benefits, in-person shifts, and a commitment of at least 3 shifts per week.

Qualifications

• Excellent communication and diplomacy skills.
• Confident with technology and screens.
• Able to interact with guests across a busy environment.
• Strong team player with a positive attitude.

Responsibilities

• Deliver a world-class service to guests, resolving issues on the spot with Lapland magic.
• Handle guest complaints professionally, escalating to Event Manager or Head Office when needed.
• Use the onsite system to assist guests with questions, requests, and feedback.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Tech confident

Positive attitude

Job description

LaplandUK is seeking a Guest Relations ambassador to deliver a premium guest experience across our immersive Christmas world. You will engage with guests at key points, answer questions, and resolve issues with warmth and efficiency.

This role requires excellent communication, a confident use of technology, and the ability to work well in a team. The position offers hourly pay and benefits, in-person shifts, and a commitment of at least 3 shifts per week.