VIBE Retail Associate – Customer Experience

URBN; Greenhithe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance

Gym discounts

Private Medical Insurance

Employee Discount 40%

Season ticket loan

Cycle to work

Development & Training

Job summary

URBN in the United Kingdom is seeking a store team member to support management in creating a welcoming, brand-aligned store environment. You will engage customers, participate in trainings, and help maintain merchandising and stock levels.

The role focuses on delivering the URBN VIBE through friendly service, teamwork, and attention to detail across tills, fitting rooms and back-of-house tasks.

Qualifications

• Previous experience in a retail environment.
• Awareness of the Urban Outfitters brand and its local market appeal.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Contribute to the VIBE by staying customer-focused during peak times.
• Support training and development of peers and participate in meetings.
• Demonstrate product knowledge, assist with stock, markdowns and transfers.
• Uphold health & safety regulations and loss prevention guidelines.

Skills

Retail experience

Customer service

Teamwork

Communication

Job description

URBN in the United Kingdom is seeking a store team member to support management in creating a welcoming, brand-aligned store environment. You will engage customers, participate in trainings, and help maintain merchandising and stock levels.

The role focuses on delivering the URBN VIBE through friendly service, teamwork, and attention to detail across tills, fitting rooms and back-of-house tasks.