Retail Associate: Customer Experience & Team Growth

URBN; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off URBN Brands

Private Medical Insurance

Season ticket loan

Cycle to work

Job summary

URBN is seeking a friendly, customer-focused retail associate for its Cheltenham store. You will engage customers, reflect the VIBE philosophy, support store management, and help train peers to uphold URBN standards.

You’ll work as part of a collaborative team, ensuring a welcoming environment and accurate merchandising, while contributing to daily operations and a positive in-store experience. Based at Unit J The Brewery Quarter, High St, Cheltenham, you’ll participate in merchandising, stock

Qualifications

• Experience in customer service within a retail environment.
• Familiarity with URBN Brands and local market appeal.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Assist in training and development of peers.
• Uphold company standards and act as a positive role model to peers.
• Contribute to merchandising and store cleanliness and stock availability.

Skills

Customer service

Retail experience

Team collaboration

Communication skills

Job description

URBN is seeking a friendly, customer-focused retail associate for its Cheltenham store. You will engage customers, reflect the VIBE philosophy, support store management, and help train peers to uphold URBN standards.

You’ll work as part of a collaborative team, ensuring a welcoming environment and accurate merchandising, while contributing to daily operations and a positive in-store experience. Based at Unit J The Brewery Quarter, High St, Cheltenham, you’ll participate in merchandising, stock