Retail Sales & Peer Training Champion

URBN; Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance for eligible

40% employee discount at all URBN Br

Season ticket loan for eligible

Cycle to work scheme for eligible

Job summary

URBN at the Trafford Centre in Manchester is seeking a retail team member to deliver a welcoming customer experience and promote the VIBE philosophy. You will engage customers, maintain brand standards, and support peers in daily operations.

Key duties include tills, shipments, merchandising, and participation in team meetings. The role emphasizes strong communication, initiative, and a positive, proactive store presence. Great for individuals who enjoy fashion retail and customer service.

Qualifications

• Previous experience in a retail environment is not required.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers during peak selling hours
• Uphold company standards and act as a positive role model to peers
• Assist in the training and development of peers
• Demonstrate proficiency in tills, shipment tasks, and fitting room guidelines

Skills

Customer service

Strong communication skills

Teamwork

Initiative

Job description

URBN at the Trafford Centre in Manchester is seeking a retail team member to deliver a welcoming customer experience and promote the VIBE philosophy. You will engage customers, maintain brand standards, and support peers in daily operations.

Key duties include tills, shipments, merchandising, and participation in team meetings. The role emphasizes strong communication, initiative, and a positive, proactive store presence. Great for individuals who enjoy fashion retail and customer service.