Veterinary Receptionist

Vets for Pets; Hedge End; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts & cashbacks

Pension & holiday allowance

Free car parking

Job summary

Hedge End Vets for Pets is seeking a friendly Veterinary Receptionist to join our dedicated team in Hedge End. You’ll be the first point of contact for clients and their pets, provide guidance, and act as a bridge between clients and the clinical team to ensure exceptional care and service.

This full‑time role (38 hours per week, with 1 in 4 Saturdays) requires good computer literacy to use our online booking system, a welcoming attitude, and a passion for delivering outstanding client service

Qualifications

• Receptionist experience preferred but not essential.
• Customer service experience preferred.
• Ability to use a computer and online booking system confidently.

Responsibilities

• Greet clients and their pets on arrival and provide guidance.
• Serve as the link between clients and the clinical team for care coordination.
• Ensure client satisfaction and inform owners about services and procedures.
• Manage payments and future bookings with confidence.
• Use the online booking system to coordinate daily activities.

Skills

Receptionist experience

Customer service experience

Computer literacy

Client service

Tools

Online booking system

Job description

Veterinary Receptionist

Join our friendly and dedicated team at Hedge End Vets for Pets, where you'll have the opportunity to provide outstanding service while making a real difference to pets and their owners.

What your typical day will look like

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full‑time position of 38 hours per week, working 1 in 4 Saturdays

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Receptionist experience would be preferred but not essential
• Customer service experience would be preferred

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance, as well as free car parking.

Location

SO30 2UH

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!