Veterinary Receptionist - Saturdays Only - Hemel Hempstead

Pets at Home Limited; Hemel Hempstead; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Discounts at Vet Group

Pension

Holiday allowance

Career development

Cashbacks

Job summary

Pets at Home Limited, Hemel Hempstead Vets for Pets, is seeking a Saturday-only Veterinary Receptionist to greet clients and their pets, manage bookings, and support the clinical team. The role runs from 9am to 4.30pm on Saturdays, offering a friendly, professional front-desk presence.

You will handle payments, advise on services, and help maintain a calm, welcoming atmosphere for pets and owners alike, contributing to high customer satisfaction and repeat visits.

Qualifications

• Previous receptionist experience preferred but not essential.
• Excellent client service and communication skills.
• Computer literacy and ability to use online booking system.

Responsibilities

• Greet clients and provide guidance to ensure a welcoming visit.
• Process payments and manage future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Support the clinical team by maintaining smooth reception operations.

Skills

Customer service

Team player

Communication

Tools

Online booking system

Job description

Veterinary Receptionist - Saturdays Only - Hemel Hempstead If you enjoy providing great service and working in a team, we have just the opportunity for you at Hemel Hempstead Vets for Pets! This role is working Saturdays 9am - 4.30pm. What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous receptionist experience would be preferred, but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.