Veterinary Receptionist - Saturdays Only

Vets for Pets; Hemel Hempstead; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

20% discount at Vet Group & Pets at 홈

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Vets for Pets in Hemel Hempstead is looking for a friendly Saturday receptionist to join the team. You will greet clients and their pets, help with bookings, and handle payments while delivering exceptional client service.

The role runs Saturdays 9am-4.30pm, utilizing our online booking system and practice software. Strong communication, reliability and a passion for pets and service are essential; reception experience is preferred but not required.

Qualifications

• Previous receptionist experience preferred but not essential.
• Excellent customer service and communication skills.
• Comfort with handling payments and bookings using a software system.

Responsibilities

• Greet clients and their pets on arrival and guide them through the visit.
• Manage payments and future bookings with confidence and courtesy.
• Maintain a welcoming atmosphere and support the clinical team as needed.
• Coordinate day-to-day workflows using the online booking system.

Skills

Customer service

Friendly

Cash handling

Booking system

Tools

POS system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Hemel Hempstead Vets for Pets!

This role is working Saturdays 9am - 4.30pm.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous receptionist experience would be preferred, but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location

HP2 5HD

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!