Veterinary Receptionist - Full and Part Time Hours - Romford

Pets at Home Limited; Romford; Sur place; GBP 31 000 - 35 000; Plein temps

Avantages offerts par ce poste

20% discount at Vet Group

Discounts & cashbacks

Pension

Private health insurance

Holiday allowance

In-house career development

Résumé du poste

Romford Vets for Pets is seeking a friendly receptionist to greet clients and their pets, manage bookings and handle payments with confidence. Proficiency in using our online booking system and strong computer literacy are essential. A positive, team-oriented attitude helps maintain a welcoming practice for clients and their companions.

Experience in veterinary reception is preferred but not essential. The role includes a mix of full-time or part-time shifts, with some weekends and varied start

Qualifications

• Experience in receptionist or client-facing roles preferred.
• Excellent communication and phone manner.
• Comfort with handling payments and appointments.

Responsabilités

• Greet clients and their pets at arrival in a friendly, professional manner.
• Provide guidance on services and scheduling using the booking system.
• Handle payments, process bookings and manage day-to-day tasks with accuracy.
• Contribute to a welcoming, teamwork-focused practice environment.

Connaissances

Customer service

Cash handling

Booking system

Team player

Outils

Booking system software

Description du poste

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. If you enjoy providing great service and working in a team, we have just the opportunity for you at Romford Vets for Pets!,,

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Veterinary or receptionist experience would be preferential but not essential. This is a full time or part time position with 1 in 4 weekends. Both roles will require flexibility as there will be a mixture of shifts across the working day, including early mornings and late shifts rather than a set working pattern. Salary is the London living wage., In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.