Veterinary Receptionist

Vets for Pets; Bracebridge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Pension

Holiday allowance

In-house career development

Job summary

Vets for Pets Lincoln South is seeking a friendly receptionist to join our team. You will greet clients and their pets, provide guidance on services, and ensure a smooth visit using our practice management system.

This full-time role adds a valuable link between clients and the clinical team, ensuring clients leave with confidence and satisfaction. The position is 40 hours per week, with a share of up to 1 in 3 Saturdays, and a supportive benefits package.

Qualifications

• Greet clients and their pets while staying up-to-speed with practice services.
• Calm, attentive and focused on clients’ needs.
• Confidently manage payments and bookings.
• Proficient computer literacy to operate the management system.
• Demonstrate enthusiasm and drive for service.

Responsibilities

• Provide exceptional client service and ensure client satisfaction.
• Coordinate day-to-day routines of the practice.
• Assist with payments and future bookings with confidence.

Skills

Client service

Communication

Team player

Computer literacy

Empathy

Tools

Practice management system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Lincoln South Vets for Pets practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our practice management system, so computer literacy is a must.

This is a Full Time role working 40 hours per week, including a share of up to 1 in 3 Saturdays.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. The salary for this position is £12.81 per hour.
We are a welcoming and experienced team that encourage our people to be themselves, so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we’d love to hear from you!