Veterinary Receptionist

IVC Evidensia; Colchester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Pension scheme

Discounted veterinary care

Healthcare/Wellbeing initiatives

Learning and development opportunities

Cycle to Work scheme

Job summary

inspiring vet care in Colchester is seeking a friendly Veterinary Receptionist to join our team on a part-time permanent basis. You will be the first point of contact for clients, ensuring a welcoming and professional experience across all interactions.

You will manage appointments, handle enquiries, support client communications, and collaborate with clinical and non-clinical colleagues to ensure a smooth client and patient journey. A proactive, team-driven attitude is essential.

Qualifications

• Friendly, organised and customer-focused.
• Experience in a customer-facing role.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and openness to feedback and learning.

Responsibilities

• Manage busy appointment scheduling and answer enquiries.
• Provide a welcoming, professional experience for clients.
• Support client communications and coordinate with clinical and non-clinical colleagues.
• Process payments and assist with account and insurance queries.
• Assist with stock management and practice administration.

Skills

Customer service

Communication

Organisation

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Spring Lodge on a part-time permanent basis.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Shift times to be confirmed.

Key Responsibilities

As a Veterinary Receptionist, you’ll be managing busy telephone lines and scheduling appointments efficiently, while handling email correspondence and client enquiries with care and professionalism.

Duties Also Include

• Processing payments
• Managing stock
• Assisting with account and insurance queries

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £19,714.9 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.