Veterinary Receptionist (PT/FTC)

VC Evidensia UK; Brighton; Hybrid; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Birthday day off

6.6 weeks holiday

Healthcare plan

Learning & development

Job summary

Inspiring Vet Care is seeking a friendly Receptionist to join our Brighton practice on a 19-hour per week basis, covering Saturdays and Sundays. You will welcome clients, manage appointments and assist the team to ensure a smooth client and patient journey.

Based at New Priory Vets in Brighton, you’ll work with clinical and non-clinical colleagues to deliver a professional, compassionate experience. Previous customer-facing experience and excellent communication are preferred for this busy role.

Qualifications

• Friendly, organised and customer-focused individual who enjoys teamwork.
• Experience in customer-facing roles with strong attention to detail.
• Ability to multi-task effectively in a busy environment.

Responsibilities

• Be the first line contact for clients and their pets, in person and by phone.
• Triage emergencies and provide appropriate advice.
• Relay messages accurately and respond in a timely manner.
• Welcome and register clients, make appointments.
• Dispense medicines as directed by the Vet.
• Take payments and balance cash.
• Manage social media content.
• Complete referrals and other admin tasks.

Skills

Excellent communication

Customer service

Team collaboration

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at New Priory on a part-time fixed-term basis covering 12 months.

This is a great location in the vibrant seaside town of Brighton and Hove. With it’s exciting and diverse culture, beautiful beach and seafront and excellent transport links to central London and Gatwick airport, Brighton and the surrounding area is a fantastic place to live. Our Brighton Clinic is based within our flagship hospital in central Brighton. The clinic provides a comprehensive range of general practice veterinary services including medicine, surgery, radiography, ultrasound and dentistry along with the support of nursing clinics – all bolstered by excellent hospital facilities.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Part-time role working 19 hours per week on a Saturday & Sunday 8am-6pm.

Key Responsibilities

Your role will involve:

• To be the first line contact for clients and their pet's within our practice's and via telephone
• Triage emergencies & provide advice
• Relay all messages taken accurately & act in a timely manner
• Act in a courteous and professional manner at all times.
• Welcome and register clients on arrival, make appointments.
• Dispense medicines as directed by our Vet's.
• Take payments and cash up.
• Social Media content management
• Complete referrals and other administration tasks

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

New Priory Vets, Brighton

The Deneway, London Road, Brighton, BN1 8QR, United Kingdom