Veterinary Receptionist (Part-Time)

IVC Evidensia; High Wycombe; On-site; GBP 6,000 - 10,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Pension scheme

Healthcare / Wellbeing

Job summary

Inspiring Vet Care is seeking a friendly part-time Receptionist for Crossroads Vets in High Wycombe. You will be the first point of contact for clients, manage appointments, handle enquiries and support a busy veterinary team.

The role is 15 hours per week, mainly on Fridays with some flexibility. You will greet clients and pets, process payments, maintain records and help ensure a smooth, welcoming client and patient journey across multiple sites.

Qualifications

• Customer-facing role experience preferred.
• Excellent communication and a professional manner.

Responsibilities

• Greet clients and their pets, ensuring a friendly, professional atmosphere.
• Schedule appointments and manage the clinic's calendar.
• Answer phone calls and respond to enquiries about services and pet care.
• Maintain accurate patient records and assist with payments and billing.
• Ensure reception area is tidy and well-stocked.
• Support colleagues during busy periods and help with client follow-ups.

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Crossroads Vets on a part-time permanent basis.

Crossroads Veterinary Practice is a thriving three-site small animal practice serving High Wycombe, Hazlemere and Watlington. We’re looking for an experienced Veterinary Surgeon who enjoys variety, autonomy and strong clinical backing. Your time will be split mainly between High Wycombe and your nearest branch, with occasional cover across all sites. Branch work is sole charge, with a supportive wider team always just a phone call away.

High Wycombe is a vibrant market town offering countryside charm alongside excellent transport links to London, Oxford and the Chilterns. With great shops, restaurants, green spaces and scenic walks nearby, it’s an ideal location for those wanting balance, connectivity and quality of life.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 15 hours per week, permanently Fridays, with flexibility the rest of the week, possible overtime occassionally.

Key Responsibilities

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

• Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere Schedule appointments and manage the clinic's calendar efficiently.
• Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
• Maintain accurate patient records, including medical histories and laboratory results.
• Process payments and manage billing inquiries with attention to detail.
• Ensure the reception area is clean, organised, and stocked with necessary supplies.
• Provide support during busy periods by helping with client communications and follow-ups.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £10,000 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.