Veterinary Receptionist (FTC)

Inspiring Vet Care; Falkirk; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks holiday

Birthday off

Pension scheme

Discounted veterinary care

Healthcare plan

Cycle to Work

Learning & development

Job summary

Inspiring Vet Care is seeking a friendly, organised Receptionist to join Lawrie Veterinary Group across four sites. You’ll be the first point of contact for clients, managing bookings, handling enquiries, and supporting the clinical team with administration.

This full-time fixed-term role covers 40 hours per week with one in four Saturdays. You’ll work in a busy practice with small animals and exotics, delivering a welcoming, professional experience and contributing to a smooth client and

Qualifications

• Experience in a customer-facing role with a focus on service.
• Cash handling experience and ability to handle difficult conversations.
• Proficiency with Microsoft Office and email for administration.

Responsibilities

• Manage appointments and handle enquiries to support client care.
• Provide administration support to the clinical team and colleagues.
• Maintain a welcoming, professional and empathetic environment for clients.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Lawrie Veterinary Group on a full-time fixed-term basis for 12 months.

Lawrie Vets is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!

Key Responsibilities

Our clients are naturally concerned about their pet, so we are looking for someone who is kind and empathetic whilst maintaining a professional and polite manner. Cash handling and experience having difficult conversations would be ideal. You will be required to provide administration support to the clinical team therefore the ability to use Microsoft packages and email is a must. We aim to create a welcoming and friendly atmosphere in our practices for both staff and clients.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £26,528.31 per annum