Veterinary Receptionist (FTC)

IVC Evidensia Group; Falkirk; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare Cash Plan

Cycle to Work

Learning and development

Discounted veterinary care

Green Cars salary sacrifice

Job summary

Lawrie Vets in Falkirk is seeking a friendly and organised Receptionist to join our busy practice on a 12-month fixed-term basis. You’ll manage appointments, handle client enquiries, and work closely with clinical and non-clinical staff to ensure a smooth client and patient journey across four sites.

The role requires strong communication, a professional demeanour, and cash handling experience. Proficiency with Microsoft Office and email is essential to provide administration support.

Qualifications

• Experience in a customer-facing role with a friendly, professional approach.
• Strong communication and organisational abilities.
• Cash handling and basic administration skills.

Responsibilities

• Greet clients and manage appointments across four sites; handle enquiries with a calm, professional manner.
• Support client communications and assist clinical and non-clinical teams with admin tasks.
• Use Microsoft Office and email to maintain accurate records and schedules.

Skills

Customer-facing

Communication skills

Organised

Empathetic

Cash handling

Tools

Microsoft Office

Job description

Lawrie Vets - Falkirk, Falkirk, Scotland

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Lawrie Veterinary Group on a full-time fixed-term basis for 12 months.

Lawrie Vets is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same!

Key Responsibilities

Our clients are naturally concerned about their pet, so we are looking for someone who is kind and empathetic whilst maintaining a professional and polite manner. Cash handling and experience having difficult conversations would be ideal. You will be required to provide administration support to the clinical team therefore the ability to use Microsoft packages and email is a must. We aim to create a welcoming and friendly atmosphere in our practices for both staff and clients.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Lawrie Vets - Falkirk