Veterinary Receptionist

IVC Evidensia; Elgin; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work

Discounted veterinary care

Pension scheme

Job summary

Inspiring vet care in Elgin Moray is seeking a friendly, organised Receptionist for Wards Vets on a part-time permanent basis to welcome clients and their pets with a professional, caring approach.

You will manage appointments, answer enquiries, process payments and support the veterinary team, with hours Monday to Friday 1.30pm–6.30pm and occasional Saturday mornings.

Qualifications

• Friendly, organised, customer-focused individual.
• Experience in a customer-facing role is preferred.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Greeting clients and their pets in a friendly, professional manner.
• Answering telephone calls and responding to enquiries.
• Booking and managing appointments.
• Processing payments and maintaining accurate records.
• Supporting the veterinary team with general administrative duties.
• Keeping the reception area clean, organised and welcoming.

Skills

Communication skills

Customer service

Multitasking

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Wards Vets on a part-time permanent role.

Wards Vets are a RCVS accredited small animal practice based in Elgin, Moray close to beaches, mountains and fantastic dog walking areas. We have been a Veterinary Nurse Training Practice for many years, and we provide services for companion pets, such as cats, dogs, rabbits and other small furries.

Our practice hosts a wide range of equipment such as X-ray, Ultrasound, Dental X-ray machine and in-house lab equipment. We also pride ourselves in being a gold standard ISFM cat friendly practice.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Hours - Monday to Friday 1.30pm - 6.30pm with the occasional Saturday morning

Key Responsibilities

• Greeting clients and their pets with a friendly, professional manner.
• Answering telephone calls and responding to enquiries.
• Booking and managing appointments.
• Processing payments and maintaining accurate records.
• Supporting the veterinary team with general administrative duties.
• Keeping the reception area clean, organised and welcoming.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £16,523 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.