Veterinary Receptionist (FTC)

IVC Evidensia Group; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday leave

Learning academy

Cycle to Work

Job summary

The Veterinary Clinic in Erdington, Birmingham, part of inspiring vet care, is seeking a Receptionist to provide a welcoming, professional experience for clients and their pets.

You will manage appointments, handle enquiries, support client communications, and work with a team of vets and nurses to ensure a smooth patient journey. Full-time, 12-month fixed-term contract; no prior animal experience required but empathy for animals is preferred.

Qualifications

• Experience in a customer-facing role with a friendly and professional manner.
• Strong communication and organisational skills.
• Ability to manage multiple tasks in a busy front-desk environment.

Responsibilities

• Greets clients and their pets, supporting the client and patient journey from registration to appointment management.
• Handles enquiries and insurance forms and other administrative tasks.
• Coordinates with vets, nurses and staff to ensure a smooth, welcoming experience.

Skills

Communication skills

Customer service

Teamwork

Multi-tasking

Job description

The Veterinary Clinic - Erdington, Birmingham, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at The Veterinary Clinic, Erdington on a full-time fixed-term basis for 12 months.

Living in Erdington offers a good balance of affordability, convenience and community. The area has a range of local shops, schools, parks and amenities, while excellent public transport links make it easy to travel into Birmingham city centre and surrounding areas. Erdington also benefits from a strong sense of community and a variety of housing options, making it an attractive place for families, young professionals and those looking for good value within the Birmingham area.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Full-time, 40 hours over 4 days
• Part-time applicants will also be considered

Key Responsibilities

You will be the friendly face that greets our clients and their pets as they walk through the door, supporting the client and patient journey from registration and appointment management through to insurance forms and other administrative tasks.

No previous experience working with animals is required, but a strong affinity towards them is preferred.

You’ll be working alongside two vets, two nurses and two student nurses, with the support of a Practice Manager and Clinical Director. We are fortunate to have lovely, loyal clients and patients, and one of the most rewarding parts of the role is supporting them throughout their journey, from their first appointment through to old age or periods of illness.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

The Veterinary Clinic - Erdington

749 Chester Road, Birmingham, Birmingham, B24 0BY, United Kingdom