Veterinary Receptionist (FTC)

VC Evidensia UK; Newport; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6.6 weeks' annual leave plus your 0th?

Increased holiday allowance

Enhanced family-friendly policies

Healthcare Cash Plan

Cycle to Work salary sacrifice

Inspiring vet care Academy

Discounted veterinary care

Green Cars salary sacrifice

Job summary

The Tern Veterinary Group, Newport is seeking an organised, personable Receptionist to join our team on a full-time fixed-term basis for 6 months. You’ll be the first point of contact for clients, delivering a welcoming, professional experience and supporting smooth practice operations.

4 x 9.75hr days with occasional Saturdays are expected. You’ll manage appointments, handle enquiries, process payments, and work closely with clinical and non-clinical colleagues to ensure a positive client and

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

Responsibilities

• Liaising with clients and the clinical staff to provide high level customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for clients and their pets.

Skills

Customer service

Communication

Organised

Teamwork

Multitasking

Job description

The Tern Veterinary Group, Newport, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Tern Vets on a full-time fixed-termbasis for 6 months.

The successful candidate will be welcomed, well supported where necessary but also given clinical freedom. We are a current, progressive and collaborative practice who strive to keep looking forward.

North Shropshire has the advantage of being rural and beautiful, perfect for dog walking, horse riding, wild water swimming, mountain biking etc. Whilst being within easy access of Birmingham, Manchester and Liverpool.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 4 x 9.75hr days, 1 in 4 saturdays

Key Responsibilities

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives include Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

The Tern Veterinary Group, Newport

Audley Avenue, Newport, TF10 7BX, United Kingdom