Client Care Advisor (FTC)

IVC Evidensia Group; United Kingdom; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

HealthcareCashPlan

Cycle to Work

Discounted veterinary care

Family-friendly policies

Job summary

Oakfield Vets in Castle Bromwich is seeking a friendly, organised Receptionist to be the first point of contact for clients. You will manage appointments, handle inquiries and support both clinical and non-clinical teams to ensure a positive client and patient journey.

The role offers full-time hours, with a Saturday rota and a supportive practice environment focused on care and continuous improvement.

Qualifications

• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• Friendly and organised; able to manage multiple tasks in a busy environment.
• Collaborative and willing to support colleagues.

Responsibilities

• Greeting clients and patients.
• Handling inquiries in person, on the phone, and by email.
• Booking appointments.
• Cleaning the reception and waiting areas.

Skills

Excellent communication

Customer-facing

Organised

Team player

Proactive

Job description

Oakfield Vets - Castle Bromwich, Castle Bromwich, West Midlands

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Oakfield Vetson a full-time fixed-term basis for 6 months.

Established over a hundred years ago, the Oakfield Veterinary Group today operates surgeries inAtherstone,TamworthandCastle Bromwichand successfully treats many thousands of animals from locations across the region, including Nuneaton, Baddesley Ensor, Chelmsley Wood, Castle Vale, Kingshurst, Marston Green and many more.

Our experienced veterinary surgeons are highly regardedfor their care of small animals and our trained nursing staff are dedicated to providing the best treatment possible, as well as offering a wide range of clinics devoted to animal wellbeing and preventative healthcare.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Working pattern will be Monday to Friday, 8 hours per shift with a 20-minute unpaid break. Examples of shifts of 8:00am to 4:00pm, 9:00am to 5:00pm, 11:00am to 7:00pm. You will be required to participate in a Saturday rota between the hours of 8.30am and 4.30pm, with time back in lieu.

Key Responsibilities

Your duties will include:

• Greeting clients and patients
• Handling inquiries both over the phone, face to face and email
• Booking appointments
• Cleaning the reception/waiting areas

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Oakfield Vets - Castle Bromwich

713/715 Chester Road, Bacons End, Castle Bromwich, B36 0LN, United Kingdom