Pet Care Concierge — Veterinary Receptionist

Vets for Pets; Coventry; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounts (20% at Vets for Pets, Pets@

Job summary

Vets for Pets Coventry Canley, located inside Pets at Home in Coventry Canley, is seeking a Veterinary Receptionist to join a friendly team and support daily operations.

We value excellent client care, animal welfare, and a collaborative environment. The role offers full-time hours (40 per week) with potential Saturday shifts and competitive benefits. Previous reception experience is beneficial, but a positive attitude and strong service skills matter most.

Qualifications

• Friendly, approachable and welcoming personality.
• Passionate about customer service and animal care.
• Calm, compassionate and attentive to client needs.
• Organised and confident using computer systems.
• Positive, enthusiastic and a great team player.

Responsibilities

• Welcoming clients and their pets and providing excellent customer service.
• Building positive relationships with clients, pets and colleagues.
• Acting as a key link between clients and the clinical team.
• Booking appointments and managing payments.
• Providing clear and helpful information about our services.
• Supporting the smooth day-to-day running of the practice.
• Using our online booking system, so good computer skills are essential.

Skills

Customer service

Animal care interest

Team player

Organised

Tools

Computer systems

Job description

Vets for Pets Coventry Canley, located inside Pets at Home in Coventry Canley, is seeking a Veterinary Receptionist to join a friendly team and support daily operations.

We value excellent client care, animal welfare, and a collaborative environment. The role offers full-time hours (40 per week) with potential Saturday shifts and competitive benefits. Previous reception experience is beneficial, but a positive attitude and strong service skills matter most.