Client Care & Pet Experience Advisor

Vets for Pets; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Pension

Holiday allowance

Free car parking

In-house career development

Job summary

Vets for Pets is looking for a friendly receptionist to join our Cardiff Newport Road practice. You will greet clients, assist with bookings and payments, and act as the link between clients and the clinical team.

You will build strong relationships with clients and their pets, ensuring exceptional service and smooth daily operations using our online booking system. This role suits someone who values teamwork and patient care.

Qualifications

• Receptionist experience preferred.
• Strong customer service and communication skills.
• Good computer literacy and ability to use the online booking system.

Responsibilities

• Greet clients and manage payments and bookings confidently.
• Provide guidance and support to clients and their pets.
• Coordinate day-to-day routines using the online booking system.
• Maintain a welcoming atmosphere in the practice.

Skills

Receptionist experience

Excellent client service

Computer literacy

Tools

Online booking system

Job description

Vets for Pets is looking for a friendly receptionist to join our Cardiff Newport Road practice. You will greet clients, assist with bookings and payments, and act as the link between clients and the clinical team.

You will build strong relationships with clients and their pets, ensuring exceptional service and smooth daily operations using our online booking system. This role suits someone who values teamwork and patient care.