Veterinary Receptionist - Caring Front Desk & Pet Care

CVS Group; Totnes; On-site; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Five weeks’ annual leave (pro rata)

Bank holidays

Long Service Award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist at Seymour Vets in Totnes/Bridgetown. The role covers front-desk duties, client welcome, appointment scheduling, and payment handling within a busy practice environment.

You’ll join a supportive team serving small animal patients with a patient-first approach and flexible shifts that include evenings and weekends. Experience in a veterinary setting is a plus.

Qualifications

• Previous experience as a Receptionist is essential.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage Communications: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Receptionist experience

Resilience

Communication skills

Empathy

Customer service

Teamwork

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist at Seymour Vets in Totnes/Bridgetown. The role covers front-desk duties, client welcome, appointment scheduling, and payment handling within a busy practice environment.

You’ll join a supportive team serving small animal patients with a patient-first approach and flexible shifts that include evenings and weekends. Experience in a veterinary setting is a plus.